FULL LIST OF SUBMITTED FEATURES

#Reports

Location Heatmap

View location of guests throughout a period of time.

Yes I'd love
this feature

#Connect

Repeating Plans

We have customers who pay monthly by direct debit, we would like to have a monthly plan repeat until we cancel it. At the moment we have no easy way to manage this.

Yes I'd love
this feature

#Marketing

Bulk Emails In Marketing

Be able to send bulk emails to customers. i.e, send out a mail shot to 100 different customers

Yes I'd love
this feature

#Splash Screen

Test Mode

Enable a location test mode that allows for the splash screen to go through the full data inputs

Yes I'd love
this feature

#Connect

Allow Capture for Paid Only Hotspots

Capture only seems to be available when you are using a free option on your hotspot, we don't but would like the insights that come with this, so adding it to paid only options would fit our business model/needs.

Yes I'd love
this feature

#Connect

Create End-User Generic Help Articles (In plain HTML, etc)

It would be great if you had some generic help articles for end users on things like logging in, moving device slots, troubleshooting, etc. Kind of step-by-step guides we can copy and paste into our own helpdesk. As you guys know and own the platform, you will know the little quirks and workarounds we can help with, that will reduce support calls to us and of course you :)

Yes I'd love
this feature

#Connect

Allow Price Plans based on Data

Allow creation of price plans based on data so 1GB plan, 5GB etc This is for a data restricted location.

Yes I'd love
this feature

#Marketing

Contact Negative Reviewers

Ability to trigger marketing campaigns based on guests leaving a negative review

Yes I'd love
this feature

#Integration

Facebook Domain Whitelist (or NOT please)

We have a paid only network, so would prefer Facebook not to be whitelisted in the config pushed by BlackBX, this would be a nice option in Connect!

Yes I'd love
this feature

#Splash Screen

Turn off Compliance

The ability to turn off GDPR compliance on the splash screens.

Yes I'd love
this feature

#Splash Screen

Request CV2 for returning customer payments

As access is to plans and devices is shared by using the same email address, there are situations where "the kids" could make a payment for more devices etc without their parents \ the card holder knowing. I suggest we ask for some sort of verification of the CV2 etc before a payment can be made. Perhaps this could be an option to turn on in Connect?

Yes I'd love
this feature

#Connect

Ability to Mass Import Manual Payments from CSV

It would be handy to manually import payments on mass via CSV, this allows me to annually renew our annual customers without having to add each payment, one at a time.

Yes I'd love
this feature

#Integration

Send the MAC Address of device making payment to Stripe

Could the MAC address of a device making the payment be sent to Stripe's metadata so that if there's a payment dispute we can check and inform them which of their devices initiated the payment?

Yes I'd love
this feature

#Connect

Show Start Time on Slots

It would be good to show the time a slot was used, and possibly when it becomes free again so that we can better help customers struggling to understand device slots and their availability. Would reduce support requests to you guys too!

Yes I'd love
this feature

#Marketing

Event 'Not Seen' Duration

It would be great to have a longer duration available for the event of 'Not Seen'. We're looking for a duration of 6 months as well as 1 year as this fits our guests for our hotel more appropriately.

Yes I'd love
this feature

#Splash Screen

Partner / sponsor branding wifi

Opportunity on splash screen [below login box] to place sponsor or partner logos - potentially in carousel to accommodate more than one sponsor or partner

Yes I'd love
this feature

#Connect

Allow filtering of Activity Tab

I'd like to be able to filter the activity tab by MAC address of devices that have connected. I can show customers more detailed information when they query the use, payments, issues, etc.

Yes I'd love
this feature

#Connect

Start Date for Plans

We often take manual payments in advance for packages, it would handy to be able to set a start date and time of a plan, and then set an end date or duration. It would also help our reports and prevent overlap of plans.

Yes I'd love
this feature

#Reports

Average users at certain times

We just want to know when most people are logging in – is it 9am over coffee? its it 9pm with cocktails?

Yes I'd love
this feature